Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Service Information: Vehicle details, service preferences, and appointment history
- Payment Information: Billing address and payment method details (processed securely through third-party processors)
- Communication Records: Records of our communications with you, including support requests and feedback
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Information: Pages visited, time spent on our website, and interaction patterns
- Location Data: General location information for service area determination and mobile service scheduling
Data Minimization
We only collect information that is necessary to provide our services and improve your experience. We do not collect unnecessary personal data.
How We Use Your Information
Service Delivery
- Schedule and manage appointments
- Process payments and send invoices
- Provide customer support and respond to inquiries
- Send service confirmations and updates
- Coordinate mobile service delivery
Business Operations
- Improve our services and develop new offerings
- Analyze website usage and optimize user experience
- Maintain records for warranty and legal compliance
- Prevent fraud and ensure transaction security
Marketing Communications
- Send promotional offers and service updates (with your consent)
- Share information about new services and special promotions
- Request feedback and reviews about our services
Communication Preferences
You can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly. Service-related communications cannot be opted out of.
Information Sharing and Disclosure
We Do Not Sell Personal Information
AI BABA SERVICES INC does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing for Business Purposes
We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our business (payment processors, scheduling software, etc.)
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our customers
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
Third-Party Service Providers
- Payment Processing: We use secure third-party payment processors who have their own privacy policies
- Website Analytics: We may use analytics services to understand website usage patterns
- Communication Tools: Email and SMS services for appointment reminders and updates
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: We keep our security systems and software up to date
- Employee Training: Our staff is trained on privacy and security best practices
- Secure Storage: Physical and digital records are stored securely
Data Breach Response
In the unlikely event of a data breach, we will:
- Immediately investigate and contain the breach
- Notify affected customers as required by law
- Report to relevant authorities as required
- Take steps to prevent future incidents
Security Limitations
While we implement strong security measures, no system is completely secure. Please protect your account information and contact us immediately if you suspect unauthorized access.
Your Privacy Rights
Canadian Privacy Rights
Under Canadian privacy laws, you have the following rights:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request a copy of your information in a commonly used format
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Marketing Opt-Out
You can opt out of marketing communications by:
- Clicking the unsubscribe link in promotional emails
- Replying "STOP" to promotional text messages
- Contacting us directly to update your preferences
Data Retention
Retention Periods
We retain your personal information for different periods depending on the type of information and purpose:
- Customer Records: 7 years after last service (for warranty and legal compliance)
- Payment Information: As required by financial regulations and tax laws
- Marketing Data: Until you opt out or we determine it's no longer needed
- Website Analytics: Typically 2-3 years for trend analysis
- Communication Records: 3 years for customer service purposes
Secure Deletion
When we no longer need your information, we securely delete or anonymize it using industry-standard methods.
Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings:
- Most browsers allow you to refuse cookies entirely
- You can delete existing cookies from your device
- You can set preferences for different types of cookies
- Some website functionality may be limited if you disable cookies
Third-Party Links and Services
Our website may contain links to third-party websites or integrate with third-party services. These external sites have their own privacy policies, and we are not responsible for their privacy practices.
Social Media Integration
If we integrate with social media platforms for reviews or sharing, your interactions with these platforms are governed by their respective privacy policies.
Review Platforms
We may direct you to third-party review platforms. Any information you provide on these platforms is subject to their privacy policies.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered customers
- Providing notice through our services
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Last Updated: January 2025
This Privacy Policy is effective as of the date listed above and applies to all services provided by AI BABA SERVICES INC.